Shipping & Returns
Last updated: December 26, 2019
Ounousa sal ("us", "we", or "our") operates the www.ohbeautybox.com website.
This page informs you of our policies regarding the shipping and delivery of products as well as the return and refunds policies.
At the moment, Oh! Beauty Box is shipped only in Lebanon. International users are more than welcome to send it as a gift to their loved ones living in Lebanon.
Oh! Beauty Box will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Lebanon.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
If you are a new subscriber, your first Oh! Beauty Box should ship within 2-3 business days after signup. Once the order is placed you will be provided with a tracking number and the status of your order will be communicated to you via e-mail.
If you have chosen the 3 months or 6 months subscription plan, you will be receiving your box the 10th of each month. The tracking number will be shared by e-mail as well as soon as your box is shipped.
If for any reason, you would like to change your delivery address after placing an order, please contact the customer care team:
- By visiting the Contact us page on our website: https://www.ohbeautybox.com/pages/contact-us
- By emailing us at firstname.lastname@example.org
- By calling us at +961 1 612 500 ext. 7803
We offer free standard shipping within Lebanon for all orders. You can also opt for faster delivery (within 24 to 48 hours of placing your order) for an additional fee.
Returns & Cancellation Policy
If you are not entirely satisfied with your box, we are here to help
Our team works relentlessly to find and source the products that appeal to most customers. We understand that taste and preferences are different, but this is part of the surprise concept we have adopted: we encourage you to learn about new products or brands or rediscover the ones you know.
Please note that full returns of the boxes are not possible, unless there are damaged or missing items (cf. Damaged / Missing items section).
Subscription to long term plans (3 months subscription and 6 months subscriptions) implies a one-off payment upon the order. Depending on the plan you chose, you will be receiving one box every month for the duration of the term (3 months or 6 months).
Plans are fully prepaid and therefore no cancellation is possible.
Damaged / Missing Items
If your box or some of its content arrived damaged due to shipping, please contact the customer care team at Oh! Beauty Box via WhatsApp on 81-974339 or by email to email@example.com for the return and replacement of your box.
If the damaged box or products up for replacement are no longer available, you may obtain a new box or product within the limits of available stock. Otherwise, an alternative product will be suggested to you free of charge or you will be provided with a credit amount to shop the beauty product of your choice on our sister platform www.looliacloset.com.
To be eligible for a return, please make sure that:
- The box was received in the last 3 days
- The products within the box are all in their original packaging
- You have a proof of the damaged product sent to us via WhatsApp or by email at the contact details provided above
Shipping charges incurred in connection with the return of a damaged product are covered by Oh! Beauty Box.
Because we do not provide a standard return policy, refunds are not likely to occur. In the exceptional event that a refunds is considered, please note refunds will be done only through the Original Mode of Payment.
If you have any questions about our Shipping & Returns Policy, please contact us: